Privacy Policy

1. Information We Collect

To provide our rental services, we may collect the following information:

• Full name and contact details.
• Mobile number and email address.
• Emirates ID, passport, visa, and driving licence information.
• Booking details and rental history.
• Vehicle delivery and collection locations.
• Payment and transaction information.
• Device information and notification preferences.

2. How We Use Your Information

Customer information is used to:

• Process and manage vehicle bookings.
• Verify customer identity and driving eligibility.
• Register rental information with authorized government systems where required.
• Arrange vehicle delivery and collection.
• Process rental payments and applicable charges.
• Send booking confirmations and rental updates.
• Provide customer support.
• Improve our website, mobile application, and services.
• Comply with applicable UAE legal and regulatory requirements.

3. Location Information

AMJDrive may request access to your device location to help identify vehicle delivery and collection locations and calculate applicable service charges.

• Location access is subject to your device permissions.
• Location information is used for booking and delivery-related services.
• We do not require continuous background location tracking for normal booking operations.

4. Payment Security

Online payments are processed through Stripe, our authorized payment service provider.

• AMJDrive does not store complete payment card numbers or card security codes on its own servers.
• Payment information is securely processed and handled by the payment provider.
• Where authorized by the customer, payment methods may be securely saved by the payment provider for future rental-related transactions.
• Payment records may be retained for accounting, refunds, and applicable legal obligations.

5. Push Notifications

With your permission, AMJDrive may send notifications relating to:

• Booking confirmations.
• Rental updates.
• Payment information.
• Important service announcements.
• Promotional offers, where you have opted in.

Customers can manage notification permissions through their device settings.

6. Sharing of Information

AMJDrive respects customer privacy and does not sell personal information.

To provide our rental services and comply with applicable regulations, customer information may be shared with:

• Authorized government authorities and official car rental registration systems.
• Police and traffic authorities when required for rental verification, traffic violations, or legal purposes.
• Payment service providers for secure transaction processing.
• Authorized rental partners and service providers involved in fulfilling bookings.
• Technology and hosting providers supporting our website, application, and booking systems.

Information shared may include identification documents, driving licence details, and relevant rental information where necessary.

We take reasonable measures to ensure customer information is handled securely and shared only for legitimate business purposes or legal requirements.

7. Data Protection

We use reasonable technical and organizational security measures to protect customer information against unauthorized access, loss, misuse, or disclosure.

Access to personal information is restricted to authorized personnel and service providers where necessary.

8. Data Retention

Customer information is retained only for as long as reasonably necessary for:

• Rental administration and booking records.
• Accounting and payment records.
• Traffic fines and rental-related disputes.
• Customer support.
• Applicable legal and regulatory requirements.

Retention periods may vary depending on the type of information and applicable legal obligations.

9. Customer Privacy Rights

Customers may contact AMJDrive to request:

• Access to their personal information.
• Correction of inaccurate information.
• Deletion of eligible personal information.
• Information about how their personal data is processed.
• Withdrawal of applicable consent.

Requests will be handled in accordance with applicable UAE data protection laws and legal retention requirements.

10. Contact Us

For privacy-related questions, requests, or concerns, customers can contact AMJDrive through:

• Our official website.
• WhatsApp support.
• Customer service telephone number.
• Contact options available in the AMJDrive mobile application.

11. Changes to This Privacy Policy

AMJDrive may update this Privacy Policy to reflect changes in our services, technology, or legal requirements.

The latest version will always be available on our official website.